Driver Terms

1. What you accept when you drive

You offer seats and space for parcels on a journey you would make anyway. The arrangement with each passenger and sender is your own, made directly; Borai is the tool that organises the journey, and is not your employer, contracting party or customer; there is no employment relationship and no exclusivity.

2. Requirements

• Be aged 18 or over and hold a valid verified face badge
• Hold a driving licence valid for the category of the vehicle in the country where you drive, verified and approved in the app, and keep the verification up to date
• Accepted licence, by region: Brazil — CNH (Carteira Nacional de Habilitação); Portugal — carta de condução (IMT); Angola, Mozambique, Cape Verde, Guinea-Bissau, São Tomé and Príncipe and Timor-Leste — national carta de condução; United Kingdom — DVLA photocard driving licence (DVA in Northern Ireland); Ireland — NDLS driving licence; European Union and EEA — EU driving licence; United States — state driver's license issued by the state DMV; Canada — provincial or territorial driver's licence; Mexico — state licencia de conducir; Argentina — Licencia Nacional de Conducir; Colombia — licencia de conducción (RUNT); Chile — municipal licencia de conductor; Peru — licencia de conducir (MTC); Spain — permiso de conducción (DGT); Australia and New Zealand — state or territory driver licence, or NZTA driver licence; India — driving licence (Parivahan/RTO); South Africa — driving licence card; other countries — the licence issued by the national authority, or a foreign licence together with an International Driving Permit where local law allows it. The same in-app check applies to all of them
• Not be barred from driving by a judicial or administrative decision
• Keep your profile, preferences and payment methods true and up to date

3. Vehicle and insurance

You use your own vehicle or one you are authorised to drive, which is licensed, in good condition and has the compulsory insurance required by local law up to date. Provide the correct model, colour, number plate and registration document. We recommend insurance covering passengers and third parties; you are responsible for the vehicle and for the driving.

4. Not for profit

The amount you charge shares the costs of the journey. Use the suggested price as a reference and do not turn ride-sharing into a professional transport business. You are responsible for any tax or legal obligations that the amount received gives rise to for you.

5. With passengers

• Confirm or decline each booking through the app and honour the confirmed ones
• Depart on time, follow the published route and stops, and notify any change through the messaging
• Respect the preferences published in your profile; on a women-only journey, accept only female passengers
• Do not carry more people than the vehicle can hold, and require seat belts to be worn
• Drive attentively, obeying traffic laws, without alcohol or drugs

6. With parcels

• Receive the item sealed, photograph it and confirm collection; you do not open or check the contents
• Refuse any item that appears suspicious, damaged or different from the declaration, and state the reason in the app
• Keep the item safe during the journey
• Deliver only at the agreed stop and only to the person who provides the collection code

7. Payments

You are paid directly by the passenger or sender, at boarding or on delivery, by the methods you have registered. Nothing passes through Borai: charging, change, receipts and any discrepancies are your responsibility. Do not charge an amount different from the one agreed or ask for advance payment outside the app.

8. Cancellations and no-shows

Avoid cancelling. If you must, cancel through the app as soon as possible; late cancellations (less than 12 hours before departure) are recorded in your reputation. Only mark "no-show" after waiting at least 10 minutes at the pick-up point, counted from your arrival notification.

9. Assistant

If you switch on the Assistant, it replies to passengers on your behalf and always identifies itself as artificial intelligence. Whatever it agrees within the rules of your journey counts as agreed by you; review its replies and correct them as needed.

10. Passenger data

The data of passengers, senders and recipients that you receive is for that journey only. Do not keep it, share it, use it for contact outside the journey or publish it. Do not photograph or record passengers without their consent.

11. Suspension

Breaching these Terms may lead to your journeys being removed from search, the loss of badges and the suspension or termination of the account, across all brands of the group, in accordance with the Terms of Use.

12. Acceptance and new versions

You accept these Terms, the Terms of Use and the Privacy Policy in three separate checkboxes, never pre-ticked. Acceptance is recorded with the version of each text, the date and the time. When a text changes, the checkbox is cleared again and you must accept the new version to continue publishing journeys.