Terms of Use — Ride-sharing and Parcels

1. Who we are and governing law

GOMO CAPITAL MANAGEMENT LTD, registered in England and Wales under number 16395341. The corporate details, including the registered office, are on the public Companies House register. General contact: support@borai.run. Legal contact: legal@borai.run.

These Terms are governed by the laws of England and Wales. This does not set aside mandatory consumer protection, personal data protection, or any other non-derogable rights provided under the legislation applicable to the user in their country of residence, including the right to bring a claim in the courts of their domicile where that legislation grants it.

2. Definitions

• Driver: a person who publishes a journey they are already making in their own vehicle and offers seats or space for parcels
• Passenger: a person who books a seat on a journey
• Sender: a person who requests the carriage of a parcel; Recipient: the person who receives it at the destination
• Journey: the route published by the driver, with date, time, stops and seats; it may be a one-off or repeat every week
• Leg: the part of the journey between two stops; seats and price are counted per leg and per date
• Contribution: the amount agreed to share the costs of the leg, paid directly to the driver
• Booking: a request for a seat or for a parcel, which starts as pending and is only valid once the driver confirms it
• Queue and offer: the request published by someone who wishes to travel but has no matching journey, and the offer a driver makes in response to that request
• Verified face badge: the confirmation, made live in the app, that the person holding the account is the person in the photo

3. The role of Borai

Borai is a technology intermediation service: it organises the publication of journeys, search, requests, messaging and ratings. Borai is not a transport company, a freight carrier or a delivery company; it does not employ or engage drivers, does not own vehicles and does not provide the ride-sharing service or the carriage of parcels.

The ride-sharing or parcel arrangement is made directly between the driver and the passenger or sender. Borai is not a party to that arrangement and does not guarantee that the journey will take place, that it will run on time, that the information published by users is true, or the conduct of any user, without prejudice to the obligations that the law imposes on platform operators.

4. Who may use the service

• Only persons aged 18 or over may book, send a parcel, publish a journey or drive
• Passengers, senders and drivers need a valid verified face badge to book, join the queue, send a parcel or publish
• To carry people, the driver needs, in addition to the badge, a driving licence valid for the vehicle category in the country where they drive, verified and approved in the app
• Each account is personal: you may not book, drive or send on behalf of another person using your account, except where the app expressly offers that option
• An account suspended on any brand of the group may not use ride-sharing or parcels

5. Your account

You can sign in via Google, e-mail, passkey or Web3 wallet. You are responsible for keeping access secure and for activity on your account, except for our failure or unauthorised access that you could not reasonably prevent.

6. Ride-sharing is cost-sharing

Ride-sharing exists to share the expenses of a journey the driver would make in any event — fuel, tolls and vehicle wear and tear. It is not a taxi service, a paid private-hire transport service or a haulage service.

The price suggested by the app is calculated from the distance and the cost of fuel and serves as a reference. The driver may adjust it, but declares that the contribution they charge is intended to cover the costs of the journey, not to generate a profit. Using the platform as a professional passenger-transport business is prohibited and may lead to suspension of the account.

7. Publishing journeys

The driver provides the origin, destination, stops, date, time, seats, space for parcels, price per leg, accepted payment methods and the preferences in their profile (conversation, music, smoking, pets, maximum two in the back, women-only journey). Everything published must be true and up to date.

By publishing, the driver undertakes to make the journey as advertised and to notify any change of time, route or seats through the app as soon as possible. Recurring journeys apply to each date until the driver pauses, edits or skips a date.

8. Bookings, queue and offers

A booking starts as pending and is only confirmed when the driver accepts it. The price is fixed in the booking: it is what was agreed. Changing the leg without proposing a price recalculates the amount according to the rates for the new leg; a price proposed and accepted by both parties prevails.

Anyone who cannot find a journey may join the queue with the leg, the date and the amount they are willing to pay. A queue request is valid for up to 7 days; matching drivers may send offers, which expire if not answered. Accepting an offer creates the booking on the terms offered.

Bookings, changes and offers always take place through the app, so that they are recorded.

9. Payment directly to the driver

The contribution is paid directly to the driver, at boarding or on delivery of the parcel, by the methods they have registered (for example cash, card machine or another local method). No amount for the ride or the parcel passes through Borai.

Accordingly, Borai does not receive, hold, transfer or refund those amounts, and is not liable for non-payment, change, undue charges or receipts, which are dealt with between the parties. Paid features of the platform itself, if any, have their price and conditions shown before purchase.

10. Cancellation, delay and no-show

• Cancelling a booking is free up to 12 hours before the departure of the leg
• Cancelling with less than 12 hours' notice remains possible, but is recorded as a late cancellation and counts against the reputation of whoever cancelled
• A driver who cancels a journey or a confirmed booking must give notice through the app and will also have the cancellation recorded
• At the pick-up point, the driver waits at least 10 minutes after notifying their arrival; after that, they may mark "no-show"
• Repeated no-shows or late cancellations may lead to the account being restricted or suspended
• As payment is made on the spot to the driver, there are no refunds through the platform; any amounts paid in advance are settled between the parties

11. Parcels

Before making the request, the sender declares the category, description and value of the item and accepts the terms of the consignment. The sender is solely responsible for the contents: they declare that the contents are lawful, that they own them or are authorised to send them, that they are properly packed and that they match the declaration.

The driver receives the item sealed, photographs it and confirms collection; the driver does not open or check the contents and may refuse an item that appears suspicious, damaged or different from the declaration. Delivery takes place at the agreed stop, upon presentation of the collection code given to the recipient. The declared value is subject to a limit by size, set in the app, and is neither insurance nor a guarantee from Borai.

It is prohibited to send: letters and mail; cash, cheques, cards, jewellery or valuables; third parties' personal documents; weapons, ammunition and explosives; flammable and dangerous goods; drugs and controlled medicines; live animals; perishable food without suitable packaging; counterfeit, smuggled or stolen goods; and any item whose carriage is unlawful.

Loss, damage, delay or problems with the contents are dealt with between sender and driver. Borai assists with the record of the request, the collection photos and the reporting channel, and cooperates with the authorities whenever there is evidence of a crime.

12. Safety on the day of the journey

Verified faces on both sides exist to prevent fraud, robbery and kidnapping. At boarding, check that the person and the vehicle match what the app shows and use the booking's boarding code; the number plate is only shown to those with a confirmed booking.

You may share the journey with anyone you choose — the link expires on arrival — and report an incident on the booking. Borai is not an emergency service: if you are in danger, call the police or the emergency number of the country you are in; the app's emergency button dials it. Everyone must obey traffic laws, wear a seat belt and not carry more people than the vehicle allows.

13. Ratings

After the journey, driver and passenger may rate each other. A rating is only revealed once both parties have rated or the rating period ends, so that no one rates in retaliation.

Ratings must be honest and about the journey. It is prohibited to offer or demand any benefit in exchange for a rating, to rate yourself or to arrange ratings. Ratings that breach these Terms may be removed, and recurring low ratings may restrict the account.

14. Messaging, Assistant and notifications

In-app messaging is the channel for the booking. The driver may switch on an Assistant that replies on their behalf; the Assistant always identifies itself as artificial intelligence and does not replace the driver in the commitments of the journey.

Notifications by email, push notification and, if you choose, WhatsApp contain only the date, time, booking number and a link. Do not use messaging to arrange payment outside the registered methods, to request data the journey does not require or to circumvent the safety rules.

15. Prohibited conduct

• Publishing a journey you will not make, or using the platform as a paid transport service for profit
• Driving without a driving licence valid in the country where you drive, under the influence of alcohol or drugs, or with a non-compliant vehicle or without the compulsory insurance required by local law
• Carrying more people than the vehicle can hold, or people and items outside the booking without notice
• Sending a prohibited item or declaring false contents or value
• Harassment, discrimination, threats, violence or any intimidation during the journey
• Using another person's photo, face, document or vehicle
• Charging an amount different from the one agreed or demanding advance payment outside the app
• Using another user's data for any purpose other than the journey
• Any other conduct prohibited by the Community Guidelines

16. Your content and licence

You keep ownership of what you submit (photos, audio, video, messages). You grant GOMO CAPITAL MANAGEMENT LTD a limited, worldwide, non-exclusive and revocable licence to host, display, transmit and moderate that content within the service.

17. Moderation and safety

We use automated tools and human review to detect and act on illegal, abusive or non-compliant content. We may remove content, reduce visibility, restrict features, suspend or terminate accounts. In the case of imminent risk, fraud, abuse or legal duty, we may act without prior notice.

18. Restriction, suspension and termination

We may hide journeys, refuse bookings, restrict features, or suspend or terminate the account in the event of fraud, a false face or document, violence, a prohibited item, charging for profit, repeated cancellations or no-shows, or any breach of these Terms. In case of immediate risk, we act without prior notice.

As the account is one across the whole group, the measure applies across all brands of the group. You may challenge the decision through the appeals channel (appeals@borai.run).

19. Problems between users

If something goes wrong on a journey or with a parcel, first speak to the other party through the booking's messaging. If that does not resolve it, report an incident or make a report in the app, or write to support@borai.run; for safety matters, safety@borai.run. We review the booking record and may apply the measures set out in these Terms.

You may also turn to the local consumer protection authority and the courts. Mediation by Borai is a form of support and does not replace those avenues.

20. Liability between users

The driver is responsible for the driving, the condition of the vehicle, the driving licence and the compulsory insurance required by local law; the passenger, for their own conduct and for any damage they cause to the vehicle; the sender, for the contents and packaging of what they send. Damage, accidents, losses and delays arising from the journey or the carriage of the parcel are dealt with between the parties involved and, where applicable, their insurers.

Borai is responsible for the operation of the platform and for its own legal obligations, within the limits of the limitation of liability clause below.

21. Availability and warranties

The service is provided "as is" and "as available", with no warranty of uninterrupted operation, save for warranties the law does not allow us to exclude.

22. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect losses or for user conduct off the platform. Nothing excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under UK law.

23. White-label platform and centralisation in HZION

Borai is a white-label brand operated by GOMO CAPITAL MANAGEMENT LTD on top of HZION, the group's core platform, which is distributed globally. By accepting these Terms you agree that, although you register and sign in on borai.run, your account, your identity and your data are created and held on HZION's central infrastructure, shared by every brand in the group. How that data is processed is set out in the Privacy Policy.

It follows that: an account created on any brand in the group is the same account before HZION; the common rules of these Terms — account, conduct, content, moderation, liability and this clause —, the Community Guidelines and the Privacy Policy apply equally across all of them; each brand adds to those rules the clauses specific to its own activity (for example, ride-sharing and parcels, food orders or legal services), published in that brand's documents and accepted when you start using that activity; and a moderation measure may apply across all of them, because the decision is taken on the ACCOUNT, not on the brand.

24. Changes and contact

We may update these Terms; material changes will be notified. Support support@borai.run · Safety safety@borai.run · Appeals appeals@borai.run · Legal legal@borai.run.