Questions from people who ride, send and offer rides
Short answers to the most common questions about payment, cancellation, parcels and safety.
Passenger
Does Borai charge anything?
No. You pay the driver directly, when you board or on delivery.
How do I pay for the trip?
Cash, card machine or instant bank transfer when you board, depending on the driver.
Can I cancel?
Yes, free up to 12 hours before the trip.
What if there is no trip for my leg?
Put your name on the list with the most you will pay; drivers send an offer.
How do I know the driver is who they say?
Every driver has a live-verified face badge; when you board, you check the photo and the PIN.
What is "Women only"?
Trips by women drivers with women passengers only; gender is declared in the profile.
Do I get a trip reminder?
Yes, 24 hours and 1 hour before, and you can save the trip to your calendar.
Sender
What can't I send?
Letters, cash, flammables, animals, weapons or ammunition, controlled medication and unpackaged perishables.
How does the recipient track the parcel?
Through a link, with no login, with the pickup code and the map to the delivery.
Who pays for the parcel?
You choose: the sender or the recipient, directly to the driver.
How do I know the package was picked up?
The driver photographs the sealed box at pickup and you see the photo.
Driver
Can I make money offering rides?
No. A ride on Borai is cost sharing between people already making the trip.
Do I need the face badge?
Yes. The badge is valid for 12 months; without it you don't appear in search or receive requests.
How is the price range worked out?
From the road km, the toll at each plaza, fuel and wear, with the approximate bus fare alongside.
Do passengers see my plate?
Only those with a confirmed booking.
Ready to search?
Enter the two cities and the date.